Telekom

{{ button }}

Technology for
every situation

The need for mesh hardware depends on the individual living situation. In the category home network of Telekom.de we therefore focus on the integration into personal living environments.

02

configure

Your personal
hardware needs

Our recommendation logic emphasizes Telekom’s advisory competence. An interactive assistant playfully demonstrates how to determine the perfect hardware for your individual living situation to ensure a comprehensive Wi-Fi experience. The assistant enables the user to add services to the recommended bundle and take it to the checkout right away.

Knowledge-based
recommendation system

The assistant’s advisory concept makes the addition of further product categories possible. Moreover, Telekom is able to gain knowledge about the realistic use and condition of the consumer’s premises and to improve the advisory quality.

Mobile first. Perfect on every device

Focusing on a precise configuration, we dispose of the navigation and create an app appearance which fluidly adjusts to any screen size. It doesn’t matter whether the user himself is active on his device or the consultant leads through the configuration on site.

In close collaboration with Telekom’s product development team, we shaped the user experience at one of the most important touchpoints – the hardware itself. The first contact with the promised hardware solution is one of the most important steps in order to ensure a smooth start-up.

Keeping complex requirements simple

The Speed Home Wi-Fi supplies every house with mesh technology and is compatible with any router. In order to ensure a simple user experience while setting up, we worked together with Telekom on the technical design.

For every target group the correct format

Comprehensive step-by-step instructions, clear language and detailed illustrations make the set-up in every network child’s play. A comprehensive manual for those who don't have a smartphone and seamless integration with the DSL Help App make it easy to get started. For everyone. The app utilizes the advantages of the communication with router and Speed Home Wi-Fi and makes the set-up with external devices highly efficient.

04

optimize

Wi-Fi performance within your own four walls

Visits

During the first month after relaunch

User score

Average rating on App Store and Google Play Store

New edition of the successful app of 2015. Apart from the redesign, the app was expanded by a number of Wi-Fi gadgets which help users increase the Wi-Fi performance within their own four walls. Thus allowing the app a seamless integration of the mesh products.

Find the bottleneck in your network

No more buffering. With one tap find the cause of connection failures. All devices show a clear connection to the internet and can specifically point out connection or speed problems.

An image of your apartment within seconds

We have developed a set of features which enables every user to sketch an image of his living situation on his Smartphone with minimum effort. The layout serves as the basis for the measurement of the Wi-Fi coverage.

The Smartphone measures your Wi-Fi coverage

We create a heat map on the basis of the layout and the Wi-Fi signal strength in order to gain a holistic view of the network situation. The user can then take specific measures for optimization.

Needs assessment based on true measured values

Based on actual measured values, the user can simulate a network set-up and order the number of Speed Home Wi-Fi devices as needed. The interplay of the light and dark scheme lets us differentiate between reality and fiction.

Thank
You.

NPS score

Average customer satisfaction of our Telekom Stakeholders

We look back at two exciting years with Telekom and appreciate the trust and close cooperation We can’t wait to see what will happen in the coming years. Let’s go!
Team Dumbo, July 2019