Das Büro von DUMBO bei Nacht

Product Experience

It's not always easy to identify where your product is lacking and which opportunities you're passing up.

Eine weiße Person bedient mit beiden Händen ein iPhone, auf dem eine Karte angezeigt wird, während eine andere weiße Person mit einem Smartphone in der linken Hand unscharf und schemenhaft im Hintergrund zu sehen ist.
Während eines DUMBO-Workshops war eine Wand mit Klebezetteln bedeckt
Discover strengths and weaknesses. Understand and shape the customer experience from end to end.
Create memorable moments. Allow your product to stand out, be fun, and drive up customer satisfaction.
Design for scale. Reduce maintenance and set up systems to assist your team in designing and developing faster.

Outcomes

4.8 M
Euros more revenue
by flipping one touchpoint after another upside down.
44 %
faster through booking
With the same set of features, we changed the way the whole booking process works.
10 %
Increase in first-time bookings
The redesign of airberlin's homepage was also a real added value for customers.
10 €
more in the cart
After we pushed all the ads off the home page.
Curious? Tell us more about your challenge!
Challenge us!

We'll also help you with other challenges

Während eines Workshops bringt DUMBO-Teammitglied Eike Töllner einen Klebezettel an einem Wheel of Progress-Canvas an.

Product Innovation

Thoughts of a new product, but where to begin?
Learn more
Melanie Laudin, Robert Goesch und Eike Töllner vom DUMBO-Team diskutieren an einem Tisch während eines Workshops.

Product Vision

Is your product on the right track?
Learn more